Terms & Conditions

1. Company Information

iTechFocus is a technology consulting company headquartered in the State of New Jersey, United States, providing consulting and implementation services including but not limited to:

• Salesforce Consulting
• Salesforce Implementation
• Salesforce Development
• Salesforce Managed Services
• CRM Strategy
• Salesforce Administration
• System Integrations
• API Development
• Data Migration
• AI & Automation Solutions
• Cloud Consulting
• Digital Transformation Services
• Custom Software Development
• Business Process Optimization
• Technical Support Services

2. Acceptance of Terms

Your use of our website or engagement of our Services constitutes acceptance of these Terms.

Additional agreements including but not limited to:

• Statements of Work (SOW)
• Master Service Agreements (MSA)
• Service Orders
• Professional Service Agreements
• Support Agreements
• Non-Disclosure Agreements

shall supplement these Terms. In the event of any conflict, the executed agreement between the parties shall prevail.

3. Eligibility

You represent that:

• You are at least 18 years old.
• You have legal authority to enter into contracts.
• If acting for an organization, you have authority to bind that organization.
• Information provided to us is accurate and complete.

4. Scope of Services

Our Services may include strategic consulting, advisory services, implementation, software customization, development, administration, integrations, managed services, user training, documentation, maintenance, support, and other technology-related professional services.

Unless expressly agreed in writing, all Services are provided on a professional services basis and do not constitute delivery of a finished software product.

Deliverables, milestones, timelines, pricing, assumptions, and acceptance criteria shall be defined within the applicable Statement of Work.

5. Website Use

You agree to use our website only for lawful purposes.

You shall not:

• Attempt unauthorized access to our systems.
• Introduce malicious software.
• Copy website content without permission.
• Reverse engineer website functionality.
• Interfere with website security.
• Scrape or harvest data.
• Misrepresent your identity.

We reserve the right to suspend or terminate website access for violations of these Terms.

6. Professional Services

Our consulting services are provided based upon:

• Industry best practices
• Salesforce platform capabilities
• Client requirements
• Information supplied by the Client
• Agreed project scope

Successful implementation depends upon timely cooperation from the Client, including providing required information, approvals, system access, and personnel.

Failure to provide required cooperation may affect timelines and project costs.

7. Statements of Work (SOW)

Each project shall generally be governed by a written Statement of Work that may specify:

• Project objectives
• Scope
• Deliverables
• Milestones
• Timeline
• Assumptions
• Acceptance criteria
• Pricing
• Payment schedule
• Resource allocation
• Responsibilities of each party

No work outside an approved SOW shall be considered included unless agreed upon in writing.

8. Client Responsibilities

Clients agree to:

• Provide timely access to required systems.
• Assign authorized project representatives.
• Review deliverables promptly.
• Participate in scheduled meetings.
• Supply accurate business requirements.
• Obtain necessary third-party licenses.
• Maintain Salesforce subscriptions where applicable.
• Ensure internal stakeholder availability.

Delays caused by the Client may result in revised schedules and additional fees.

9. Change Requests

Any request that materially changes:

• Project scope
• Deliverables
• Timeline
• Technical requirements
• Integrations
• Reports
• Automations
• User stories
• Business processes

may require a formal Change Request.

Approved Change Requests may modify pricing, delivery schedules, staffing requirements, or project milestones.

10. Project Timelines

Estimated delivery dates are based upon assumptions existing at project commencement.

Delivery schedules may be adjusted due to:

• Client delays
• Incomplete requirements
• Third-party dependencies
• Platform limitations
• Regulatory changes
• Force majeure events
• Vendor delays

Unless specifically agreed in writing, delivery dates are estimates and are not guaranteed.

11. Salesforce Platform

iTechFocus is an independent consulting company providing services related to Salesforce technologies.

Salesforce products, platform availability, licensing, pricing, functionality, uptime, security, and support remain the responsibility of Salesforce, Inc.

We are not responsible for outages, product changes, discontinued features, licensing disputes, or platform limitations imposed by Salesforce or other third-party vendors.

12. Fees and Payment

Unless otherwise agreed in writing, all fees for Services shall be set forth in the applicable Proposal, Statement of Work ("SOW"), Master Services Agreement ("MSA"), or Order Form.

Fees may be structured as:

• Fixed-price projects
• Time and materials
• Monthly retainers
• Managed Services subscriptions
• Milestone-based payments
• Dedicated resource engagements

All invoices are payable within thirty (30) days of the invoice date unless otherwise specified in the applicable agreement.

Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted under applicable law.

The Company reserves the right to suspend Services if invoices remain unpaid after written notice.

13. Expenses

Unless expressly included in the applicable proposal, the Client shall reimburse reasonable, pre-approved business expenses incurred in connection with the Services, including but not limited to:

• Business travel
• Lodging
• Airfare
• Ground transportation
• Client-requested onsite meetings
• Shipping
• Third-party testing environments

Supporting documentation shall be provided upon request.

14. Taxes

Fees do not include applicable taxes.

The Client shall be responsible for all applicable federal, state, local, sales, use, value-added, withholding, or similar taxes arising from the Services, excluding taxes based solely on the Company's net income.

15. Client Materials

The Client retains ownership of all information, documentation, software, databases, trademarks, business processes, customer data, and other materials supplied to the Company.

The Client represents that it possesses all necessary rights to provide such materials for use in connection with the Services.

The Company shall not be responsible for verifying ownership of Client-provided materials.

16. Intellectual Property

Unless otherwise expressly agreed in writing:

• The Client shall own custom deliverables specifically developed and fully paid for under an executed Statement of Work.
• The Company retains ownership of all pre-existing intellectual property, methodologies, frameworks, templates, accelerators, reusable code libraries, scripts, utilities, documentation formats, know-how, tools, and proprietary processes developed before or independently of the engagement.

Nothing in these Terms transfers ownership of the Company's proprietary technology except as expressly stated in a written agreement.

17. Open-Source and Third-Party Software

Projects may incorporate:

• Salesforce AppExchange applications
• Open-source software
• APIs
• Third-party integrations
• Cloud services
• Commercial software

Such software remains subject to its respective license agreements.

The Company makes no independent warranty regarding third-party products and is not responsible for changes, discontinuation, pricing, security vulnerabilities, or licensing decisions made by third-party vendors.

18. Confidentiality

Each party agrees to maintain the confidentiality of all non-public information received from the other party during the course of the engagement.

Confidential Information includes, without limitation:

• Business plans
• Financial information
• Customer information
• Technical documentation
• Software code
• Architecture diagrams
• Pricing
• Security practices
• Trade secrets
• Product roadmaps

Confidential Information shall not be disclosed except:

• to employees or subcontractors with a need to know,
• as required by law, or
• with prior written consent of the disclosing party.

These confidentiality obligations survive termination of the engagement.

19. Data Protection

Where Services involve access to Client data, the Company shall implement commercially reasonable administrative, technical, and organizational safeguards designed to protect such data from unauthorized access, disclosure, alteration, or destruction.

The Client remains solely responsible for:

• determining what data is shared,
• maintaining backups,
• complying with applicable privacy laws,
• obtaining any required consents from end users.

If required by law or contract, the parties may execute a separate Data Processing Agreement (DPA).

20. Client Responsibilities for Security

The Client is responsible for:

• user account administration,
• password management,
• multi-factor authentication (where available),
• Salesforce user permissions,
• endpoint security,
• internal security policies,
• employee access controls.

The Company shall not be liable for security incidents resulting from compromised Client credentials, inadequate internal controls, or unauthorized actions by the Client's personnel.

21. Acceptance of Deliverables

Unless otherwise stated in the applicable Statement of Work:

1. Deliverables shall be deemed accepted if the Client does not provide written notice of material non-conformance within ten (10) business days after delivery.
2. Any notice of non-conformance must identify the specific deficiencies.
3. The Company will use commercially reasonable efforts to correct verified deficiencies.
4. Acceptance shall not be unreasonably withheld or delayed.

22. Warranties

The Company warrants that Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards.

Except for the foregoing limited warranty, the Services and deliverables are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, the Company disclaims all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

The Company does not warrant that:

• Services will be uninterrupted,
• software will be error-free,
• all defects can be corrected,
• third-party platforms will operate without interruption,
• Salesforce functionality will remain unchanged.

23. SMS Communications

If you choose to provide your mobile phone number and expressly opt in, iTechFocus may send you SMS (text) messages related to our business relationship, including:

• Consultation confirmations and reminders
• Meeting scheduling and updates
• Project status notifications
• Service and support updates
• Account-related notifications
• Follow-up communications regarding your inquiries
• Occasional marketing or promotional messages, where you have provided your consent

Providing your consent to receive SMS messages is voluntary and is not a condition of purchasing any products or services.

SMS Consent

We collect your consent before sending SMS messages through methods such as:

• Website contact forms
• Consultation request forms
• Event registrations
• Client onboarding forms
• Written agreements
• Other express opt-in methods

Where required, our forms will clearly disclose that:

• Message frequency may vary.
• Message and data rates may apply.
• You may reply STOP at any time to opt out.
• You may reply HELP for assistance.

We maintain records of SMS consent where required by applicable law.

Opting Out

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us.
• Contacting us using the information provided in the "Contact Us" section of this Privacy Policy.

After you opt out, we will stop sending SMS messages except where necessary to confirm your opt-out request or where otherwise permitted by law.

SMS Data

When you participate in our SMS program, we may collect and maintain:

• Your mobile phone number
• Your name (if provided)
• Consent records
• Message delivery information
• Message responses
• Communication preferences

This information is used solely for providing the SMS communications you have requested, managing your communication preferences, and complying with legal and regulatory obligations.

Sharing of SMS Information

We may share your mobile phone number and SMS-related information only with service providers that assist us in delivering text messaging services, such as messaging platforms and telecommunications providers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes.

Message Frequency

Message frequency varies depending on your interactions with iTechFocus, your project status, support requests, and communication preferences.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and wireless service plan. You are responsible for any charges imposed by your mobile carrier.

Supported Carriers

SMS services are subject to the availability and reliability of participating mobile carriers. Carriers are not liable for delayed or undelivered messages.

24. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Company's total cumulative liability arising from any engagement shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim during the twelve (12) months preceding the event.
• The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, anticipated savings, business opportunities, or data, even if advised of the possibility of such damages.